The Boho
Experience Mykonos – Privacy Policy
Our
Privacy Policy sets out what information we collect, how we collect it and what
we do with it once it has been collected.
We
have tried to keep this summary brief and in plain English, as this document is
under regular review we would be pleased to hear suggestions to improve its
clarity or content.
INFORMATION ABOUT YOU
Your Information:
This
refers to information such as your name,
contact details, travel preferences and special needs/disabilities/dietary
requirements that you supply us or is supplied to us, including any information
about other persons on your booking relating to the same (“your information”).
Your information is collected when you request information from us,
contact us (and vice versa) or make a booking with us. You are responsible for
ensuring that other members of your party are aware of the content of our
Privacy Policy and consent to your acting on their behalf in all your dealings
with us. We will update your information whenever we get the opportunity to
keep it current, accurate and complete. We only collect information relevant
and and necessary to your holiday or travel booking.
Financial information
We
do not request, hold or retain credit or debit card information. All payments
made in this manner are carried out via a secure server on our website or in
person in our office. Our web secure payment service is maintained by
independent service providers and is regularly checked for PCI DSS compliance.
Use of Your Information:
We
only use information supplied for providing you with our services, including
your flight, yacht charter, vacation or insurance, etc.
Services
include business administration, contacting you when necessary, customer care,
improvement of service, risk assessment, security and crime
prevention/detection, dispute resolution, credit checking and debt collection.
We
may contact you before during and shortly after your holiday for the purposes
of research and analysis and we may invite you to join our marketing lists, and
pass comment on your experience with ourselves to monitor our performance.
Please
note that our websites will assume you to agree to e-communications and telephone
communications when you make a booking.
Your
information will not be used for any other purpose than servicing your holiday
as set out in this document and will not be passed to any third party except
for reasons specified in this document.
Disclosures to third parties
We
may disclose your information to our service providers if necessary. For you to
travel overseas, it may be mandatory (as requested Government authorities at
the point(s) of departure and/or destination) to disclose your information for
immigration, security and anti-terrorism purposes, or any other purposes which
they determine appropriate. Even if not mandatory, we may exercise our
discretion to assist where appropriate. It is also necessary to provide your
information to government authorities, to meet the yacht charter paperwork and
accounting requirements.
Sensitive Information
Some of your information (such as health or
religion) may be considered “sensitive personal data”. We collect it to cater
to your needs or act in your interest, and we are only
prepared to accept sensitive personal data from you on the condition that we
have your positive consent. By booking with us you also agree for your
insurers, their agents and medical staff to disclose relevant information (which
may contain sensitive personal data) to us in circumstances where we need to
act in the interest of everyone in the group you are traveling with. For
example, if your illness during your vacation is infectious we may need to make
special arrangements for you and ensure that you do not return with the group
immediately.
Retention of information
Personal
data in relation to a holiday or travel booking will be archived, when no
longer generally required. Paper copies will be removed to secure storage at the
end of each year. Digital data will be archived two seasons after completion of
the booking, achieving will remove access from all but the most senior staff.
Exceptions to this are where legally data must be retained. The retention
period will be reviewed on a regular basis and obsolete data destroyed.
Marketing material
When you make a booking with SI you will be
given the opportunity to “opt in” to permit us from time to time contact you
with information on offers of goods and services, brochures, new
products, forthcoming events or competitions from SI.
With all marketing material supplied you will be given the opportunity to
indicate that you no longer wish to receive our direct marketing material.
If
do not wish to receive such information or would like to change your preference, please refer to point (2) of “Your
Rights” below.
Your rights
You
have the right to ask in verbally or in writing by contacting us to request a
copy of the information we hold about you and to correct any inaccuracies in
your information.
You have the right to ask verbally in writing or by email not to receive
marketing material about our products and services. Once properly notified by
you, we will take steps to stop using your information in this way.
Monitoring
To
ensure that we carry out your instructions accurately, to help improve our
service and in the interest of security, we may monitor and/or record: (1) your
telephone calls; (2) customer activities using CCTV recording equipment in and
around our premises; and (3)
customer
transactions and activities on our website. All recordings are and shall remain
our sole property and be held in secure storage for the minimum time necessary.
Security of information
We
have taken all reasonable steps to have in place appropriate technical and
organizational safeguards to protect your information. Paper copies of
information are only retained as required by law and these are stored under
lock and key. Digital copies of material
are held on secure password protected servers. Access to information is
restricted to those who “need to know”.
Breach of Security
If
we suspect any data held by yourselves relating to you has been stolen
misplaced or in any other way copied, we will immediately inform you.
Changes to this policy
Any
changes to this Policy will be either posted on our website, brochure and/or
made available upon request.
Data from other sources
We
will not solicit personal data from other sources. If travelling as a group, it is generally expected the party
leader will provide information for the whole group. It is the party leaders’
responsibility to obtain consent from all in the group to pass on the
information required, we assume this consent has been obtained. If we have
reasonable doubt that any personal information provided from any source doesn’t
have full consent, we will make the party aware we have received the
information and destroy as necessary.
Agreement
If
you do not agree to Our Use of Your Information above, we cannot do business
with you or accept your booking.
Correspondence
Please address correspondence to “The
Directors”.
The main office address and the address for any customer correspondence or
service of any documents for The Boho Experience
Mykonosis Anexartisias 65 Ioannina
45444 Greece. Tel 0030 693 7936 573.
Complaints
If you feel data is being incorrectly
retained, transmitted or used in any way that is not acceptable please contact
us in the first instance. If the issue cannot be resolved, you have the right
to lodge a complaint with the “Data protection Agency” (DPA).